Delivery Policy

1. What is delivered

We sell education planning courses and advisory services. Delivery has two parts:

• Online — live classes, recorded courses, assessment accounts, community support and written materials;
• Physical — the Blue Book gift box and six printed age-based handbooks supplied with the Education Planning Camp (0–3, 3–6, lower primary, upper primary, junior high, senior high). The 3-Day Essential Course does not include printed materials, so no postal address is required.

2. How online courses are delivered

• Within 1 business day of a successful payment we send the class link and account details to the phone number or email address given at checkout;
• Recorded courses are available immediately once the account is activated, with unlimited replay for the access period;
• Live classes run to a published schedule; the time and entry link are sent by SMS and email before the start date;
• Accounts and instructions for the six assessments are issued together with the recorded courses; the assessments are completed in the official systems of our partner platforms;
• The one-to-one phone diagnosis is scheduled with a planner within 5 business days of activation.

3. How printed materials are shipped

• Dispatched from our warehouse in mainland China within 5 business days of payment; public holidays may extend this;
• Sent by SF Express or a courier of equivalent standard, with a tracking number provided after dispatch;
• Free shipping within mainland China — no additional charge;
• For Hong Kong, Macao, Taiwan and overseas addresses, the shipping surcharge and any applicable customs duty are payable by you; please contact support for a quote before ordering;
• Please make sure the delivery details are complete and accurate. If a parcel is returned because of an incorrect address or a failed delivery attempt, the cost of re-sending it is payable by you.

4. Delivery timeframes

Item	Timeframe
Order confirmation and payment receipt	Immediately after the payment provider confirms receipt
Class link and account details	Within 1 business day of payment
Recorded courses activated	Immediately once the account is activated
Live class start date	Per the published schedule; notified 3 days in advance
Assessment accounts	Issued together with the account activation
One-to-one phone diagnosis	Scheduled within 5 business days of activation
Blue Book gift box and six handbooks	Dispatched within 5 business days; 2–4 days in transit within mainland China

5. If delivery is delayed

Business days are Monday to Friday, excluding public holidays in mainland China and Hong Kong. If a deliverable is going to be late, we tell you the reason and a new date before the deadline passes. If delivery is still not complete 10 business days after the agreed date, you may request a full refund of the affected part under our Refund & Cancellation Policy.

6. Not received, or received damaged

1. Check your spam, promotions and junk folders, and search for director@aliu-edu.com;
2. Confirm that the phone number and email address on your order are correct;
3. For printed materials, check the tracking status of the consignment first;
4. If the problem persists, email director@aliu-edu.com or call +852 5420 1742 and we will re-send free of charge.

If printed materials arrive damaged, incomplete or incorrect, tell us within 7 days of delivery with photographs and we will send a free replacement.

7. Refusal and returns

If you request a refund after the printed materials have been dispatched, you may refuse the parcel or return it under section 5 of the Refund & Cancellation Policy. Return shipping for unopened materials is paid by us; opened or used materials are deducted at their cost price.

8. Restrictions

We do not provide services where doing so would breach sanctions, export controls or other applicable law, and we may decline or cancel an order in those circumstances with a full refund. We do not offer any service involving forged documents, sitting examinations on a student's behalf, or misrepresenting academic records. Live classes are available only in supported regions, as confirmed in the class notice.

9. Contact

Delivery and logistics questions: director@aliu-edu.com · +852 5420 1742 · all contact channels.